What's the returns policy?

What's the returns policy?

Returns Policy (for new items)

ALL returns require you to create a support ticket. You can do this here or by emailing your order #, all relevant info and pictures  to support@rotorvillage.ca. Please allow a minimum of 1 business day for a response. 

You may return most new, unopened items within 15 days of the purchase date for a full refund. 
You should expect to receive your refund after your package has been returned to the shipper. Items must be sealed in their original packaging, otherwise a restocking fee may be applied. We do not cover the return shipping. 


Returns Policy (for defective items)

ALL returns require you to create a support ticket. You can do this here or by emailing your order #, all relevant info and pictures  to support@rotorvillage.ca. Please allow a minimum of 1 business day for a response. 

Returns for defective products must take place within 30 days of the purchase date. We cover the return shipping fee for defective items. 

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