pilot who expresses themselves through the art of flight
Us: Community focused supplier of gear to keep you enjoying this amazing hobby
Assistance provided by a company to the users of its products.
ourselves in supporting our community, you have found yourself looking for
answers and we are here to help.
support ticket is a great way to reach out to us and say, “Hey I have a problem
with this product and I need help.” This hobby is very DIY and we understand
that not everything goes to plan.
each support request with an unbiased and non-judgmental approach. Our experts
are committed to providing the community with the highest level of knowledge
and support possible.
So you have finally received that package from Rotor Village, you have been watching the little delivery truck online, slowly making its way to your house. You have been dreaming about putting a fresh build together, the package arrives and you open the box of goodness. The following are steps to follow after you receive your goods.
manufactures have different warranty procedures and we follow the process
outlined by them. Most warranty claims will require clear proof of a
manufacturing defect, if the component has been physically damaged or there is
no clear defect, replacement/credit will be at our discretion.
So you have done your research and tried everything you could think of
to solve the issue without resolve, it’s time to reach out. Here is the
information you should include to help our experts be most effective.